Before you contact anyone about spare parts please make a note of the Brand, Make, Model Number and/or Product Code of the appliance. This information will generally be contained on the ‘rating plate’. The rating plate is usually a black on silver or black on white label attached to the appliance. (The position of the rating plate varies from appliance to appliance and from brand to brand). By having the information ready before you go to order the part, you’ll save yourself having to go back to look for the necessary information and make contact again. For some appliances such as solid fuel stoves it may be necessary to record the serial number.